Shipping rates & costs
The price displayed next to the product includes VAT and shipping. In case of ordering >3 products, please drop us a message to sales@bious.com, and will merge shipments.
Shipping destination
We ship within the European Economic Area (EEA), namely Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, as well as Switzerland. In case of ordering from outside of the above mentioned countries, please contact us at sales@biouslabs.com for shipping opportunities and pricing.
Shipping methods and delivery times
Our primary carriers include DPD and UPS. Delivery times within Europe usually range within 2-5 business days.
Missing or lost packages
If the package is lost on the way, please inform the shipping agent providing the tracking number received by email from us. In case the package is lost, let us know and we will ship another one ASAP!
Return and exchange information
We aim to ensure the highest quality of our products and inspect every package before shipping. Should you endure any flaws in the product, please inform us at sales@bious.com
Return of goods
The customer has the right to refuse the product and return it within 14 calendar days of receipt of the product, without giving a reason.
The Seller must replace or take back goods that the Buyer wants to return in undamaged packaging and a proof of purchase document within 7 days from the date of delivery:
MB “Bious labs” address: Draugystės g. 15D, LT-51227 Kaunas
Via DPD courier. Delivery costs are non-refundable. The Buyer returns unsatisfactory goods on his/her own or pays the return costs.
If the Buyer decides to terminate the agreement and informs the Seller thereof, the Buyer loses the right to use the product from the date of sending the notice. The date and time of sending the notice are determined according to the time the notice was sent by the Buyer. If it is established that the goods were used after sending the notice, the Seller has the right to refuse to terminate the agreement.
The Buyer may exercise the right to return goods if the goods have not been used, the original packaging of the goods have not been damaged, and have not lost their marketable representation. Returned goods must be fully assembled. The Buyer is responsible for the complete assembly and packaging of the item. If the goods are not fully assembled and properly packaged, the Seller or his representative may refuse to accept the returned goods. Changes in the appearance of the product or its packaging that were necessary to inspect the product cannot be considered as substantial changes in the appearance of the product. If a purchased good does not meet the quality requirement, the Seller is obliged to replace the poor quality good with an appropriate quality good, reduce the price of the good accordingly or refund the money paid for the good and its delivery within 7 working days from the submission of the request.
Products being returned must be in undamaged original packaging. The Buyer must also submit an original invoice for the goods and a completed and signed return form stating the reason for returning the goods.